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NuraTrueResetting your NuraTrue


Resetting your NuraTrue

Try this solution

Reset your NuraTrue

Device Reset

  • Hold down the Touch Buttons on both sides of your NuraTrue for 10 seconds to reset. You will hear a tone when the reset takes place.

Sleep Reset

  • Place your NuraTrue in the charging case for 10 seconds. Please note: the charging case will need to contain some charge for this reset to work.

Factory Reset


Try turning your mobile device on and off first. Although a cliché, this can help by clearing the Bluetooth cache of your device.

  1. Open the Nura app.

  2. Tap Menu > Device Settings > Perform Factory Reset.

IMPORTANT: this will remove your currently used hearing profile from your NuraTrue, however, you can easily re-create it back via the Nura app.

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