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NuraTrueOn/Off and Auto-Pause troubleshooting
NuraTrue

NuraTrue

On/Off and Auto-Pause troubleshooting

  • Ensure your NuraTrue and case are charged. You can find out more by selecting Charging Your NuraTrue and Case below.

  • Ensure the infrared (IR) sensor is clean and not obstructed. The IR sensor is located near the base of the ear tips, and there is a circular cutaway for the sensor on the wings. Try wiping the IR sensor with a tissue or cloth, and make sure the wing fixture isn't covering the sensor.

  • Reset your NuraTrue by performing a Device and Sleep Reset. If the issue persists, please try a Factory Reset, if possible. See NuraTrue Reset below for the steps.

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