To get the highest sound quality from your NuraTrue Pro:
- Use a lossless file format, such as AIFF, WAV, or FLAC.
- Use a lossless streaming service, such as Tidal.
- Use a device that offers Lossless Audio (see our list here).
- If you’re using Spotify or a similar streaming service, use the high-quality streaming option. Ensure to check the streaming quality options in the platform’s settings.
- Check the device is not in Social Mode.
- If you’re using MP3 or MP3-like files, use high-bitrate MP3, Ogg, or AAC files. Or use minimum 256kbps (and preferably 320kbps) files with modern codecs.
- Reset your NuraTrue Pro. You can view our NuraTrue Pro Reset article here.
- Personalise your NuraTrue Pro again. Your NuraTrue Pro uses sensitive microphones to personalise, so movements, outside noises, and heavy breathing can affect your hearing profile. When creating a profile, try to remain still in a quiet environment.
NuraTrue Pro sounding distorted?
We are aware that a small number of users have experienced distortion or crackling issues with their NuraTrue Pro.
Our engineering team have identified the cause of the issue and have resolved this with a firmware update which is now available via the Nura app. The firmware version which includes this fix is version 400188.
For advice on how to update your NuraTrue Pro to the latest firmware version, please see Updating Your NuraTrue Pro.
