Kickstarter Backer Support/FAQ

Thank you for backing our project on Kickstarter! The response we received was more incredible than we ever could have imagined and we are so excited to bring the next generation of audio to you in NuraTrue Pro.

We will be posting on the 1st of each month to let Kickstarter backers know how the production is progressing. Not a Kickstarter backer? That's OK—we've opened up the production updates so that anybody can read them.

Click on this link to view production updates for NuraTrue Pro on our Kickstarter page.

This article contains the answers to some commonly asked questions. If you can't find the answer you're looking for please get in touch by using the contact form here.

How do I add the Nura Bluetooth® 5.2 Audio Transmitter to my pre-order?

Now that the campaign has ended you cannot add this to your order. We will have the option of adding and paying for the Audio Transmitter when we get in touch to confirm your shipping details a few weeks ahead of shipment.

When is the expected shipping date?

The expected delivery date is early Q4, 2022. You will be contacted a few weeks prior to shipment to collect your delivery address.

How do I provide my shipping address?

We will contact you a few weeks before shipment to collect your shipping address.

Are taxes included in the price?

Nura will cover the duties and taxes for shipments to the US, EU, UK and Australia. All other countries or regions may be subject to additional customs fees upon delivery.

How will the order of shipments be determined?

We’ll ship according to the Kickstarter backer order sequence.

My payment failed, how can I make payment?

We understand that these things happen.

If your pledge has been declined, you’ll need to log in to your Kickstarter account and click the “Fix payment” button in the banner at the top of your screen. This will guide you through the process of changing or retrying your payment method. We'll also send you an email every 48 hours with a direct link to correct the issue.

You’ll have seven days from the date the project ends to resolve the payment issue, before you’ll be dropped from the project. During the seven day period, you are able to provide a different card to be charged if the original one was declined. However, if you don’t provide a new card, we’ll automatically retry the original card one more time at the end of the seven days.

Kickstarter have a great article that explains how you can fix this here: https://help.kickstarter.com/hc/en-us/articles/115005133293