Simply click to expand the answer on any of the following questions.
Purchase Information:
Both products deliver amazing sound for voice calls and music, plus active noise cancellation and sweat resistance.
NuraTrue is the flagship True Wireless product, representing Nura’s best personalized sound technology and the most premium components. It tests your hearing to sonically shape your music just for you. The battery also lasts longer and it’s great value at $199 USD.
NuraBuds are our smallest and most affordable True Wireless product. NuraBuds are available to purchase outright via our website or Amazon, or on subscription from $5 USD a month, for people who live in the US, UK and Australia. If you like small and like to keep your expenses small too, this is your product.
Unlike NuraTrue, NuraBuds won’t test your hearing and make a personalized sound profile for listening. Instead, we’ve used the world’s largest hearing database to create an in-house hearing profile for everyone to enjoy. And if you do happen to have access to another Nura device, you can transfer your own personalized hearing profile from that other device over to your NuraBuds.
To find out more differences between NuraTrue and NuraBuds, please see this article.
The 30-Day Satisfaction Guarantee only applies to outright NuraTrue orders placed through the Nura website only and starts from the date of delivery.
For more information, please see the Terms & Conditions here.
General Use:
No, NuraTrue is accessible via Bluetooth® only.
NuraTrue supports: aptX, SBC & AAC Bluetooth® codecs.
Approximately 15 metres, but this might depend on your environment and other nearby wireless devices.
6+ hours wireless use or 24 hours with the included charging case.
No, your hearing profiles are stored locally on NuraTrue, so you can switch between devices with ease and enjoy the same personalised profile.
No, but we recommend keeping the ear tips clean.
Please see this article for information on how to clean NuraTrue.
Yes, however, Nura cannot guarantee the effectiveness of third-party products. We also recommend using Nura supplied ear tips when creating your personalised hearing profile with the NuraTrue.
No, NuraTrue is not waterproof and should not be submerged in water.
Troubleshooting / Issues:
Hold down on the side that is not connecting for 5 seconds. Shoud that not work, reset your NuraTrue and ensure the IR sensor is not obstructed. For more information, please see our Sync Issues article here.
Ensure your NuraTrue and case are charged, ensure the IR sensor is not obstructed, and reset your NuraTrue. Please see our NuraTrue On/Off and Auto-Pause Troubleshooting article here.
Try restarting your mobile device and reset your NuraTrue. Please see our NuraTrue Bluetooth Troubleshooting article here.
