Simply click to expand the answer to any of the following questions.
Purchase Information:
Both products deliver amazing sound for voice calls and music, plus Active Noise Cancellation (ANC) and sweat resistance.
NuraTrue is the flagship True Wireless product, representing Nura’s best personalized sound technology and the most premium components. It tests your hearing to sonically shape your music just for you. The battery also lasts longer and it’s great value at $199 USD.
NuraBuds are our smallest and most affordable True Wireless product. If you like a smaller device and like to keep your expenses small too, this is your product.
Unlike NuraTrue, NuraBuds won’t test your hearing and make a personalized sound profile for listening. Instead, we’ve used the world’s largest hearing database to create an in-house hearing profile for everyone to enjoy. And if you do happen to have access to another Nura device, you can transfer your own personalized hearing profile from that other device over to your NuraBuds.
To find out more differences between NuraTrue and NuraBuds, please see this article.
Yes, if you purchase your NuraBuds outright through our website you will be eligible for the 30-Day Satisfaction Guarantee. Purchases made through Amazon are not eligible for this.
Yes, but only if they were originally purchased outright via our website or through Amazon. NuraBuds acquired by our NuraNow subscription can only be used by the original subscriber. If you're unsure, please contact our support team here with the serial number of the NuraBuds you are looking to purchase.
General Use:
No, NuraBuds are accessible via Bluetooth® only.
NuraBuds supports aptX SBC and AAC.
Approximately 15 metres, but this might depend on your environment and other nearby wireless devices.
Yes, you can also use your touch buttons to answer, reject and end calls.
Yes, NuraBuds have an IPX4 rating and are sweat-resistant.
4 hours wireless use or 10 hours with the included charging case.
No, your NuraBuds come pre-installed with a tuned profile that's ready to go.
NuraBuds can import hearing profiles, but cannot make them.
You can view our profile importing article here.
No, your imported hearing profile is stored locally on your NuraBuds, so you can switch between devices with ease and enjoy the same great sound.
No, but we recommend keeping the ear tips clean.
Please see this article for information on how to clean NuraBuds.
Yes, however, Nura cannot guarantee the effectiveness of third-party products.
No, you can use any generic Micro-USB to USB-A cable to charge NuraBuds charging case.
NuraBuds includes a Micro-USB cable in the box.
No, NuraBuds are not waterproof and should not be submerged.
NuraBuds have an IPX4 rating making them resistant to water splashes, but they should not be exposed to heavy rain or submerged in water.
NuraBuds are 2.0 earphones and will work with virtualisation software that applies 3D audio effects to 2.0 earphones.
Troubleshooting:
Make sure your NuraBuds are charged. If you place your NuraBuds into the case and do not hear a tone, your case needs charging.
For further advice, see our NuraBuds On/Off Troubleshooting article here.
Simply tap and hold on the side that is not connected for 5 seconds. If one side is still not connecting, ensure your NuraBuds are charged.
You can also try resetting your NuraBuds. See our NuraBuds Sync Issues article here.
Restart your mobile device and reset your NuraBuds. Please see our Bluetooth® Troubleshooting article here.
Please see our general Troubleshooting article here.
