Personalisation issues are usually caused by an incorrect fit of the NuraLoop during setup.
To assist in resolving the problem, please try the following:
- Ensure that you have the correct fit. Please refer to the Fitting your NuraLoop article for assistance.
- Try all of the ear tips available. Everyone's ears are different and you may even have to try a different sized ear-tip in each ear to get the right fit.
- Please check to ensure that there are no obstructions blocking the mesh e.g. wax build-up, packaging remnants, etc. Any blockages will impact the ability of the NuraLoop to detect your hearing.
- Perform a reset on your NuraLoop.
- Replace your NuraLoop's mesh.
- Try and perform a calibration on an alternative device, such as a friend or family member's phone.
- Delete and reinstall the Nura app.
Still having issues?
Please make sure you're running the latest version of the NuraLoop firmware by logging into the Nura app. If you're still having issues, please contact us here.
