If you're considering purchasing a secondhand/used Nura device from a third party, please contact Nura Customer Experience Experts with the serial number to make sure the device is active, valid and not connected to a NuraNow account.
To obtain the serial number, simply have the seller retrieve it from within the Nura app while the device is connected. The serial number can be found within the main menu, under ‘Device Settings'.
Alternatively, you can test this yourself if you physically have access to the device. To do this, simply create a new hearing profile as a new user, with a new email account, to see if the device is still active.
Devices obtained through NuraNow should never be bought or sold as they are property of Nura.
NuraNow devices cannot be used by anyone other than the original subscriber. Please ensure when purchasing a unit to always verify the unit with Nura first.
Please note that we can only advise if the product is activated, not assigned to a NuraNow account and still under warranty. No further details can be provided. Nura accepts no responsibility if the serial provided by the seller is not the actual device being sold.