Check your NuraTrue Pro's Touch Buttons have been set up correctly via the Nura app.
Reset your NuraTrue Pro (see Resetting your NuraTrue Pro below)
When using the Touch Buttons, simply tap the Nura logo to activate your commands. The area outside of the Nura logo will not respond to touch (for example, the rim of NuraTrue Pro).
Tapping in the center of NuraTrue Pro will ensure your input is received.
TIP: the Touch Buttons on your NuraTrue Pro will become inactive after removing the earbuds from your ears.