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NuraLoop
Turning your NuraLoop On/Off
Your NuraLoop can be turned on/off using two different modes. You will have the option of choosing between either Manual mode or Auto mode when personalizing your NuraLoop. You can additionally change this setting at any point within the Nura app. If you do not have the option to change the on/off mode, please ensure you have updated your NuraLoop to the latest firmware.
How to change between Manual & Auto On/Off Mode?
Open the Nura app with your NuraLoop connected via Bluetooth.
Then tap on the Menu icon at the top left (sometimes known as the hamburger menu):
Tap on Device Settings > On/Off Control.
Then select which mode you would prefer.
Manual On/Off Mode (recommended)
Press and hold both TouchDials for 3 seconds to turn your NuraLoop on/off. In Manual mode, you can configure the NuraLoop to automatically turn off after a period of silence.
How to adjust the inactivity timer:
Open the Nura app with your NuraLoop connected via Bluetooth.
Then tap on the Menu icon at the top left
Tap on Device Settings > Inactivity Timer.
Then select which mode you would prefer.
You can choose from either of the following three options:
Never turn off automatically
Ask to turn off after 5 minutes of silence
Ask to turn off after 5 minutes, then every 30 minutes.
This option can only be modified when Manual mode is engaged.
Auto On/Off Mode
In Auto mode, your NuraLoop will automatically turn on when placed in your ears, and automatically turn off when removed from your ears.
Having issues with your NuraLoop turning on and off?
If you're having any issues with your NuraLoop turning on and off using the Auto mode, please revert to Manual mode.
If your NuraLoop will not turn on at all, please connect the included USB-A charger to a USB charging point (with no more than a 5V output), and connect and disconnect the NuraLoop to the charger 10 times.
You may need to charge the NuraLoop for a few hours after completing this.
If you’re continuing to have issues, try our Reset instructions by seleting the option below.