In rare instances, your NuraLoop may become unresponsive. As we do not have traditional on/off buttons and rely on sensors, it may be difficult for some customers to tell the difference between a unit that simply requires charging or a faulty one.
Ensure that the charging cable "clicks" into place and is secure before charging.
Ensure the LED on the charging cable is pulsing when your NURALOOP is placed on charge.
Avoid using fast chargers, which are common with battery packs and some wall adaptors. Please see the recent announcement here for a detailed outline of an identified issue.
If you are using a laptop or desktop computer to try and charge your NURALOOP, try a 5V wall adaptor, if possible, and leave it on charge overnight to see if there is any change in the status of the NURALOOP.
Perform a USB Override Reset by connecting the included USB-A charger to a USB charging point (with no more than a 5V output), and connect and disconnect the NURALOOP to the charger 10 times. You may need to charge the NURALOOP for a few hours after completing this.
Please contact us here.
Place your NuraLoop in your ears and hold down on each TouchDial at the same time for approximately 5 seconds. Repeat this three times whilst wearing your NuraLoop.