The NuraLoop has a TouchDial on each side that you can tap and dial to perform useful functions.
Your NuraLoop comes automatically set up with the left dial controlling ANC/Social Mode and the right dial controlling the volume.
You can customize both the tap and dial controls in the Nura app:
Open the Nura app with your NuraLoop connected via Bluetooth to your device.
Tap on the Menu icon at the top left.
Tap on Device settings > Configure Touch Buttons.
Choose the Tap and Dial controls.
TIP: When using the analog cable only Immersion, Social Mode and the volume can be changed with the TouchDials.
Please try resetting your NuraLoop.