Nura Support

What is Device Refresh about?

The Device Refresh Perk of your NuraNow subscription means that you are able to claim a new device on your subscription every 24 months while your subscription is active.

After 24 months of being an active subscriber, which requires each monthly fee to have been successfully paid, you can continue on your current plan and choose a new device. You can claim another new device every 24 months while the subscription is active.

For example, if you signed up on June 1, 2019, you would be eligible for your Device Refresh on July 1, 2021 (provided you have paid your subscription fee each month). You would then next be eligible for another device on July 1, 2023.

The new device can be of equal or lesser value than the device you initially received with your order, based on the normal retail price*.

If you have missed any payments and, therefore, have not reached the 24 month/48 month total, you will need to wait until this prerequisite is complete before the Device Refresh can be chosen.

For the lifetime of your NuraNow subscription, you are eligible to continue using both your original device as well as any subsequent devices that are added to your plan, at the same subscription fee (including any subscription upgrades). The new device is not complimentary or a free gift. If you decide to cancel your subscription, we require all devices associated with the subscription to be returned within a 30-day period.

How do I know if I'm eligible?

Check your email for your original order confirmation. This will confirm the date you signed up, as well as your original order number. You need to have been an active subscriber for 24 complete months since sign up for your first Device Refresh and 48 complete months since sign up for your second Device Refresh.

How do I claim my Device Refresh?

When your subscription is eligible for a new device, an email is sent to you automatically for you to claim. Simply select your new device, update your shipping information and your new device will be shipped. If you have not received this email with the offer for your new device and you believe your account should be eligible for this, please get in touch with us by electing the Contact Nura Support option below..

*Some particular legacy subscriptions only have the option to cancel the subscription or upgrade at cost to the subscriber to a more expensive device. Please contact Nura support for further details.