If you suspect that your device purchased from Amazon has a fault, please try the troubleshooting option below as there are steps to try which can resolve most common issues.
IMPORTANT: Only purchases from Nura’s official Amazon stores are covered by the Nura Warranty policy.
Products purchased from Amazon third-party sellers are ineligible.
You must be able to provide your Amazon proof of purchase.
To return a Nura device purchased from Amazon, please head to the Amazon Returns Center. We are unable to accept Amazon purchased returns.
Only products purchased from Nura’s official Amazon stores are eligible for change of mind returns. Products purchased from Amazon third-party sellers are ineligible.