For the fastest help, please try using our automated Product Assistant
by clicking on the icon on the bottom right corner of the screen.

    CONTACT OPTIONS

    Recommended option:
    Use our Product Assistant

    For the fastest help, try using our Product Assistant by clicking on the speech bubble widget in the bottom right corner.

    Many product related questions or issues can be resolved with our Product Assistant.

    If your issue cannot be resolved by the Product Assistant, you'll be able to initiate a support ticket.

    Support tickets started with the Support Assistant will be responded to in 1-2 business days.


    Nura Support Site

    Our Nura Support pages contain useful articles which can answer many questions and provide troubleshooting steps and general information about Nura.


    Email us via the Contact Form

    For anything else, such as returns or NuraNow account enquiries please use the contact form on this page.

    Once you have submitted a request you will receive a confirmation email with your support ticket number.

    Support tickets initiated via the Contact Form will be responded to in 2-4 business days.

Submit a request

For warranty related issues, please use the 'Technical Support' dropdown featured previously.

Please ensure to contact us using the same email address used to make your order. Additionally, never send your full credit card details to Support. If you're requesting to cancel your membership, please let us know why.

Please be sure to check your spam folder after submitting your request and make sure to respond within 14 days. After filling in this form and hitting submit you will be emailed instructions to return your device to the nearest return centre.

For Retail / Distribution & Bulk Order enquiries, please state your company name and provide appropriate links. This field is only for companies looking to stock or order the Nuraphones in large quantities.

Please enter your original order number (eg: #NUSXXXXX). Additionally, to help verify your order, please contact us using the same email address used to make your original order.

This appears as: #NOW________ on your original order email. If you do not know your order number, please enter your email address. Additionally, please ensure to email us using the same email address used to create your order.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please give us as much information about the devices used. How many different devices have you encountered the issue on? What is the model and operating system of the device you are connecting to?

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