Charging Case Lid Troubleshooting—NuraTrue Pro

If your NuraTrue Pro charging case isn't closing properly:

• Please try removing the wings and placing each NuraTrue Pro earbud into the case to see if the case will close.
• Ensure that the ear tips are affixed properly.

If your NuraTrue Pro charging case can be closed without the wings attached, the wings may have been attached incorrectly.

If your NuraTrue Pro charging case won't close without any earbuds in the case, please get in touch.

You can find our Changing NuraTrue Pro Ear Tips and Wings article here.

To change your NuraTrue Pro's wings:

1. Gently rotate the existing wing to loosen and then remove.
   
   
2. Check the bottom side of the wing to find out which side they are assigned to. The letter L or R is printed above the small hole in the center of the wing attachment.
   
   
3. Check the new wing is pushed on all the way.
   
   
4. Place the wing onto your NuraTrue Pro, feed the earbud canal through the large hole on the wing then align the smaller circle on the wing with the IR sensor on your NuraTrue Pro.
   
   
5. To check the wings are fitted correctly, the hole on the wing should be aligned with the notch on your NuraTrue Pro. Your NuraTrue Pro should fit comfortably in your ear and create a secure seal. You will know you have a good seal if the sound around you quietens.

Small Wing attachments, underneath:

Large Wing attachments, underneath: