If you obtained your NuraBuds through NuraNow, please make sure you are using the email address you used to sign up for your subscription. If unsure, check the inbox of your other email addresses to confirm this.
If you're having trouble using your NuraBuds with the Nura app, please try the following:
- Log in to your NuraNow account and ensure your NuraNow payments are up to date. From the Nura app home screen, navigate to Menu > Your Account (only required if you are a NuraNow subscriber)
- Delete and reinstall the Nura app.
- Ensure your NuraBuds are charged. See our NuraBuds Charging article here.
- Try connecting your NuraBuds to the Nura app while using both a cellular and WiFi connection separately. See our Nura App Troubleshooting article here.
- Reset your NuraBuds. See our NuraBuds Reset article here.