Check that your mobile device and the Nura app have been updated to the latest versions.
Close and re-open the Nura app.
Check that your NuraBuds are connected to your mobile device with Bluetooth®. You need to be connected with Bluetooth® to use the Nura app. Bluetooth® will only activate when no cables are connected.
Check your internet connection is stable, trying both a cellular and WiFi connection separately.
Delete the Nura app, then restart your mobile device and reinstall the Nura app.
Reset your NuraBuds. See our NuraBuds Resetarticle here.
If you have changed the NuraBuds name in the Bluetooth® menu of your mobile device, try renaming it to the original (NuraBuds XXX).
