To get the highest sound quality from your NuraTrue:
Use a lossless file format, such as AIFF, WAV, or FLAC.
Use a lossless streaming service, such as Tidal.
If you’re using Spotify or a similar streaming service, use the high-quality streaming option. Ensure to check the streaming quality options in the platform’s settings.
Check the device is not in Social Mode.
If you’re using MP3 or MP3-like files, use high-bitrate MP3, Ogg, or AAC files. Or use minimum 256kbps (and preferably 320kbps) files with modern codecs.
Reset your NuraTrue. You can view our NuraTrue Resetarticle here.
Personalise your NuraTrue again. Your NuraTrue uses sensitive microphones to personalise, so movements, outside noises, and heavy breathing can affect your hearing profile. When creating a profile, try to remain still in a quiet environment.
