From the 23rd of November, Nura will be migrating customers from our legacy system onto a new platform. As a product of this change an "out of cycle" invoice is generated to align the migration date to your usual billing date.
This invoice is only visible via your self-service, secure management portal.
IMPORTANT
The migration invoice is $0 and is not payable.
How will I know if I have a migration invoice?
There are a number of factors to help identify a migration invoice:
- The Billed On date will show a date on, or around, the 23rd of November.
- The Date period will commence from, or around, the 23rd of November up until your true billing date.
- The Amount Due will appear as $0.
See the below example invoice with highlighted references.
