There are a number of different ways of contacting the team at Nura.
Nura Support Portal
On Nura Support you will be able to navigate 100+ articles of the most frequently asked questions. Additionally, our troubleshooting guides will walk you through how to resolve some of the most commonly experienced problems that some customers may experience.
Nura Product Assistant
For product related questions or support, try using our Product Assistant. To open the assistant, simply click on the speech bubble widget on the bottom right corner of your screen and the assistant will provide solutions to common problems.
If the assistant cannot provide a solution to your problem you will have the option to live chat with our support team (generally available 18 hours per day) or email our team.
You can contact us via email using this form. Please ensure you complete all fields so that we direct your email to the relevant team. We aim to respond to emails within 1-3 business days.
Social Media
Along with email support, we are also active on Facebook, Instagram, and Twitter. Our Social Media Team will help you with most, if not all, of your general inquiries. Any questions relating to technical support are best directed through the email contact form.
What about phone support?
On occasion, we get asked about phone support. We do not currently offer phone-based support for the following reasons:
- We are a small team supporting multiple products globally. Using our current channels we are able to support more customers, more efficiently, through multiple platforms.
- As a primarily online business, we realize our main demographic is predominantly connected via online messaging channels and seek this style of support from us, as well as other businesses.
- We sell a unique and complex product, and we regularly pass on customer feedback and issues to our Product Team. Having messaging and text-based threads ensures we provide them with unadulterated feedback, as well as issue descriptions free of our own interpretations or possible misunderstanding. Furthermore, you also have a tangible record of your contact with us.
