TouchDials may not perform correctly if the NuraLoop is not secured correctly in your ears.
To resolve TouchDial issues, we recommend:
- Adjusting the fit of your NuraLoop. There is a helpful article available here.
- Please try all of the ear tips available, sometimes you may find that you need to use alternative sizes on each ear to ensure you're getting the best seal.
- Perform a reset on your NuraLoop.
- Try and perform a calibration on an alternative device, such as a friend or family member's phone.
- Delete and reinstall the Nura app.
Still having issues?
Please contact us here.