This is an issue related to when the NuraLoop does not sleep automatically when not in use.
To assist in resolving the problem, please try the following:
- Please check to ensure that there are no obstructions blocking the mesh e.g. wax build-up, packaging remnants, etc. Any blockages may trigger the NuraLoop to detect that they are still on your head and in use.
- Replace the NuraLoop mesh.
- When storing your NuraLoop, while it is not in use, it is best placed within the soft travel case.
- Perform a reset on your NuraLoop.
- Delete and reinstall the Nura app.
Still having issues?
Please make sure you're running the latest version of the NuraLoop firmware by logging into the Nura app. If you're still having issues, please contact us here.
