If you did not purchase your Nura device through nurasound.com, please refer to your place of purchase to discuss your return options.
Before requesting a 30-Day Satisfaction Guarantee return, please review our support sections below. We’ve found most issues can be resolved by following the outlined steps.
NuraTrue Pro Issues?
I’m unhappy with my NuraTrue Pro's sound quality
Please see our sound quality troubleshooting guide.
I'm finding my NuraTrue Pro uncomfortable
Please see our comfort troubleshooting guide.
I’m having trouble making and receiving calls
Please see our making and receiving voice calls troubleshooting guide.
I’m having trouble personalising my NuraTrue Pro
Please see our personalising troubleshooting guide.
Nuraphone Issues?
I’m unhappy with the Nuraphone's sound quality
Please see our sound quality troubleshooting guide.
The Nuraphone's ear tips are uncomfortable
Please see our comfort troubleshooting guide.
The Nuraphone doesn’t fit me well
Please see our comfort troubleshooting guide.
I’m having trouble making and receiving calls
Please see our making and receiving voice calls troubleshooting guide.
I’m having trouble personalizing my Nuraphone
Please see our personalizing troubleshooting guide.
The Nuraphone isn’t suitable for my purposes
Please see our guides for people experiencing specific hearing needs and musicians/sound engineers, or contact us.
NuraLoop Issues?
The NuraLoop is uncomfortable
Please see our Fit Guide here.
Having issues turning the NuraLoop On/Off?
Please see our article here.
I’m having trouble personalizing my NuraLoop
Please see our article here.
I can't get the NuraLoop to turn on at all
Please see our article here.
NuraTrue Issues?
My NuraTrue is uncomfortable
Please see our fit guide here.
Having issues turning the NuraTrue On/Off?
Please see our article here.
I’m having trouble personalizing my NuraTrue
Please see our article here.
I can't get my NuraTrue to turn on at all
Please see our article here.
NuraBuds Issues?
NuraBuds are covered under our 30-Day Satisfaction Guarantee only if purchased outright via our website. If you're having issues with your NuraBuds you can find the answers to most problems on our support site here.
Other issues
Please contact us. If your issue hasn’t been resolved, please see our 30-Day satisfaction guarantee policy or request a return.
To be eligible for a 30-Day Satisfaction Guarantee return:
- You must have requested a return merchandise authorization (RMA) within 30 days of the delivery date.
- Products being returned must be in good condition.
- You must have purchased your Nura device from nuraphone.com.
- Your device must not be part of a NuraNow subscription.
- You agree to cover return shipping fees.
