Welcome to Nura order support!
Here, you’ll find helpful information about your Nura order — from pre-purchase inquiries to shipping and delivery information.
Shipping
Delivery information
Find our most up-to-date delivery times, and read more about customs and duty charges.
Order issues
Having trouble placing an order or made a mistake while ordering?
Returns
30-Day satisfaction guarantee
How to return your Nura device for a refund if you’re not completely satisfied. Only applies to outright purchases.
Amazon returns
Return and warranty information for customers from Nura's official Amazon stores.
Third-party seller returns
Information for those who have purchased the Nura device from a third-party seller.
