1. Check your Nuraphone and device are charged.
2. Make sure your Nuraphone is on your head. Your Nuraphone will turn on and enter Bluetooth pairing mode when it is on your head.
3. Remove all cables from your Nuraphone. You can’t connect your Nuraphone via Bluetooth if there are any cables connected.
4. Check your device’s Bluetooth is turned on.
5. Turn your device’s Bluetooth off and on, and then try pairing your Nuraphone again.
6. Check you’re connecting to "nuraphone XXX", not “nuraphone XXX[LE]”.
7. If you’ve previously connected your Nuraphone to your device with Bluetooth, remove your Nuraphone from the paired device list and then pair again.
8. Move your Nuraphone and device within 10 feet of each other
9. Move your Nuraphone and device away from other Bluetooth devices, microwaves and wireless routers.
10. Restart your device.
Bluetooth connection cutting in and out?
Bluetooth is made for short-distance transmissions, so audio can get a little blurred from time to time. However, your Nuraphone shouldn't be consistently stuttering when connected via Bluetooth. If your Nuraphone is stuttering, please:
- Move your Nuraphone and paired device closer to each other. The Nuraphone’s Bluetooth sensor is in the right ear cup, so move your paired device closer to the Nuraphone’s right-hand side.
- Move your Nuraphone away from metal appliances, microwaves, wireless speakers, external monitors, LCD displays, and other wireless devices.
- Check you’ve charged both your Nuraphone and your paired device.
- Make sure you’ve downloaded the latest software on your Nuraphone and paired device.
- Try pairing your Nuraphone to a different device and see if the issue persists.
For Android users (other than Huawei):
Please check what codec you are using. Make sure your Nuraphone is turned on and connected to your phone and follow these steps:
1. Go to Settings -> About Phone -> Build Number.
2. Now tap on Build Number seven times (a countdown should start appearing). You’ll now have access to Developer Settings.
3. Navigate back to settings and Developer Settings should now be accessible. From here you can select your Bluetooth codec.
Some Android devices vary in their menu options, others include:
Settings -> About -> Software Information -> More -> Build Number
Settings -> About phone -> Software info -> Build Number
If you are having constant stuttering issues, please try changing your Bluetooth codec to aptX (non-HD) as this generally results in a more stable connection.
If using a Huawei phone this process is slightly different. Please navigate to:
Settings -> Device Connectivity -> Bluetooth
Once here, try pressing the gear icon next to your Nuraphone and then turn off high sound quality. This should change the codec from aptX-HD to aptX and reduce or stop the stuttering.
Trouble pairing with a specific Bluetooth product?
Please see our connecting your Nuraphone to other products guide.
Trouble connecting the Nuraphone to the Nura app?
If using an iOS device:
| - Ensure that the Nura app has Bluetooth access. You will initially be prompted this when launching the Nura app for the first time. To check this, open Settings > nura, Then ensure Bluetooth is toggled on. |
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- Do not rename the Nuraphone within the Bluetooth settings. If you've changed the name and you're still unable to access the Nura app, simply change the name back to 'Nuraphone'.
If using an iOS or Android device:
- If you're still experiencing issues, try accessing the Nura app using a different internet source. For instance, if you're using WiFi, try using a cellular connection and vice-versa.
Still experiencing Bluetooth issues?
Please reset your Nuraphone or contact us.
If you’re receiving an error message on the Nura app, you can check what it means.
