Some orders shipping to Western Australia may be delayed due to rail network disruptions. Please visit the Australia Post website for more information.
Standard Shipping:
|
Region |
Standard Services |
Transit Time |
|
United States (West)
|
USPS |
4-7 business days
|
| United Kingdom | Evri | 2-3 business days |
| Australia | AusPost Ground | 1-6 business days |
| Europe | UPS | 3-5 business days |
| Canada | UPS | 2-5 business days |
| Hong Kong | Hong Kong Smart Post SF Express Ground |
1-4 business days |
| Asia-Pacific | FedEx International Economy | 2-6 business days |
| Middle East | UPS | 3-7 business days |
| Central America | UPS | 2-4 business days |
| South America | UPS | 2-4 business days |
| Africa | DHL Express Worldwide | 3-7 business days |
• Orders are typically dispatched within 1-3 business days. The transit times above exclude order processing and handling.
• NuraNow orders within the Australia, UK, and US are dispatched using standard ground services only.
• Carrier services within Asia-Pacific may vary depending on destination country.
Shipping Exclusions
Due to shipping exemptions, if your country is not available in our checkout country list we are unable to ship to your country at this time.
Nura supports APO/FPO, PO BOX and Parcel Locker addresses in Australia only.
Delivery Attempts
If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or parcel pick-up.
Tracking Your Order
After your order has shipped you will receive a shipment confirmation email which will include a tracking number. You can monitor your delivery through the number and the carrier's website, see an estimated time of delivery and sign up for SMS alerts (where provided by carrier).
Whole Shipment
We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly.
Changing Your Order
We are unable to make changes or cancel your order after you have received a confirmation email.
Delivery Duty
Delivery duty and/or import fees are covered by Nura to our major shipping destinations, such as Australia, European Union, United Kingdom and United States of America. However, Nura products shipped to the rest of the world are sold on Delivered at Place (DAP) trading terms. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Any additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing any orders.
As charges are individually assessed by your country's officials upon import, we are unfortunately not able to provide an estimation or if you will be charged at all. Contact your local customs office for more information.
